Walmart Health & Wellness Customer Care Coordinator
Opportunity in West Frankfort
Primary Details
- Based in: West Frankfort, IL
- Job Title: Customer Care Coordinator (Flexible Hours in West Frankfort)
- Company: Walmart Health & Wellness
- This West Frankfort-based role is an excellent opportunity for professionals skilled in customer service.
- Our Walmart Health & Wellness team in West Frankfort, IL is growing.
- Benefit from working in West Frankfort, a key hub for the Healthcare Customer Service industry.
Compensation & Benefits
- Earnings: $29-$39/Hour (approx. $35.4k/Year)
- Benefits: Weekly pay options may be available.
- Excellent work-life balance in West Frankfort.
What You'll Do
- Apply your your professional skills skills in a flexible West Frankfort environment.
About Walmart Health & Wellness
Walmart Health is dedicated to bringing high-quality, accessible, and affordable medical care directly to the communities that need it most. Our central Customer Care network acts as the compassionate, reassuring voice for patients seeking guidance on prescriptions, clinic appointments, and optical services. We cultivate a profoundly secure, empathy-driven workplace where our coordinators serve as the foundational support for our patients' well-being.
Position Overview & Responsibilities
We are seeking highly meticulous, trustworthy professionals for the role of Health & Wellness Customer Care Coordinator. In this specialized contact center position, you will operate within a highly regulated environment, providing essential administrative and emotional support to our healthcare customers.
- Compassionate Intake: Warmly answer inbound calls from patients, assisting them with scheduling clinic appointments, verifying operating hours, and explaining basic service pricing with immense patience.
- HIPAA Compliance: Maintain absolute, uncompromising adherence to all privacy regulations. You will handle patient demographic information with the highest degree of ethical discretion and digital security.
- Prescription Logistics: Interface with local Walmart pharmacies to track the status of mail-order prescriptions or resolve minor billing inquiries, ensuring patients receive their medications without stressful delays.
- Empathetic De-escalation: Healthcare can be stressful. You must utilize profound emotional intelligence to calm anxious patients, providing them with clear, reassuring, and accurate information.
Qualifications and Total Rewards
Candidates must be at least 18 years of age with a high school diploma. Previous experience in a medical office, pharmacy, or healthcare call center is heavily preferred. You must possess a calm, professional demeanor and the ability to pass an extensive, rigorous background investigation. Walmart provides a stable, highly respectful environment, exceptional hourly pay, comprehensive medical coverage, and specialized healthcare administration training.
Frequently Asked Questions
How much does the Walmart Health & Wellness Customer Care Coordinator position pay at Walmart Health & Wellness?
This role offers a pay range of $29 - $39. Actual compensation may vary based on experience, shift, and location within West Frankfort.
Where is this Walmart Health & Wellness Customer Care Coordinator job located?
This position is based in West Frankfort, IL. Walmart Health & Wellness has facilities throughout the region, but this specific opening is in West Frankfort.
What benefits does Walmart Health & Wellness offer for this position?
Walmart Health & Wellness provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Does Walmart Health & Wellness pay weekly for this role?
Walmart Health & Wellness offers weekly pay options for eligible associates. Your pay schedule will be confirmed during the onboarding process at the West Frankfort facility.
Does Walmart Health & Wellness provide training for new hires?
Yes, Walmart Health & Wellness provides comprehensive paid training for all new associates. This includes safety orientation, equipment operation certification, and role-specific process training.
What qualifications do I need for this Walmart Health & Wellness Customer Care Coordinator role?
Most Walmart Health & Wellness Customer Care Coordinator positions at Walmart Health & Wellness require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
