Social Media Customer Care Specialist
Your Next Step in Mattoon
At a Glance
- Based in: Mattoon, IL
- Job Title: Social Media Customer Care Specialist (Flexible Hours in Mattoon)
- Company: Walmart Corporate Communications
- This Mattoon-based role is an excellent opportunity for professionals skilled in customer service.
- Our Walmart Corporate Communications team in Mattoon, IL is growing.
- Benefit from working in Mattoon, a key hub for the Public Relations And Customer Care industry.
Salary and Benefits
- Pay Rate: $63.7k-$86.5k/Year (approx. $72/Hour)
- Benefits: Employee discounts and perks (where applicable).
- Join a friendly Mattoon team with flexible shifts.
Day-to-Day
- Apply your your professional skills skills in a flexible Mattoon environment.
"In the digital age, our social media presence is our front door. Our Social Care Specialists are the highly visible, articulate diplomats who protect our brand reputation and resolve public concerns with grace and speed."
About Walmart Communications
Walmart's interaction with the public extends far beyond the physical store. We maintain a massive, highly active presence across Twitter (X), Facebook, Instagram, and TikTok. Our Social Media Customer Care team operates at the exciting intersection of public relations, marketing, and customer service. We cultivate a modern, dynamic workspace where creative problem-solving and flawless written communication are celebrated.
Essential Responsibilities
- Public Diplomacy: Monitor Walmart's official social media channels, responding rapidly and politely to customer inquiries, complaints, and viral trends in a highly public forum.
- Brand Voice Mastery: Ensure every written response perfectly matches Walmart's gentle, helpful, and professional brand voice, utilizing impeccable grammar and culturally aware phrasing.
- Crisis Escalation: Identify potentially viral negative issues or PR crises early, smoothly transitioning the customer to a private Direct Message (DM) to resolve the issue discreetly and effectively.
- Trend Reporting: Collaborate with the corporate marketing team, providing weekly insights on customer sentiment, recurring product complaints, and digital engagement metrics.
Qualifications and Total Rewards
Applicants must possess a Bachelor's degree in Communications, Marketing, Public Relations, or equivalent digital media experience. You must be a master of the written word, possessing the emotional intelligence to de-escalate angry customers in text without relying on vocal tone. This is a premium, salaried corporate role offering a fantastic yearly income, comprehensive benefits, and the thrill of managing the digital reputation of a Fortune 1 company.
Frequently Asked Questions
How much does the Social Media Customer Care Specialist position pay at Walmart Corporate Communications?
This role offers a pay range of $63,700 - $86,450. Actual compensation may vary based on experience, shift, and location within Mattoon.
Where is this Social Media Customer Care Specialist job located?
This position is based in Mattoon, IL. Walmart Corporate Communications has facilities throughout the region, but this specific opening is in Mattoon.
Do Walmart Corporate Communications employees get discounts?
Yes, Walmart Corporate Communications associates enjoy employee discounts and other perks. Exact discount details and eligibility are provided during orientation.
What qualifications do I need for this Social Media Customer Care Specialist role?
Most Social Media Customer Care Specialist positions at Walmart Corporate Communications require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
How do I apply for this Social Media Customer Care Specialist position in Mattoon?
You can apply directly on this page by clicking the 'Apply Now' button. The application process is quick and typically takes just a few minutes. Walmart Corporate Communications reviews applications on a rolling basis.
How long does the Walmart Corporate Communications hiring process take?
The hiring process at Walmart Corporate Communications is typically fast, often completed within 1-2 weeks. After submitting your application, you may receive a response within a few days. Some positions offer same-week start dates.
